Cafe & Desserts
American Consumer Awards "Cafe & Desserts"
Purpose and Mission
The American Consumer Awards - Cafe & Desserts aims to promote the growth of the café and dessert industry by selecting and introducing establishments that provide high-quality products and services, which have received high evaluations from consumers.
Criteria
The award criteria for the ACA Cafe & Desserts are as follows:
Beverage and Coffee Quality
This criterion evaluates the quality and taste of beverages and desserts offered, ensuring they meet consumer expectations for flavor, presentation, and freshness in both café and dessert shop settings.
Facility Satisfaction
This criterion assesses the overall satisfaction with facility management, including cleanliness and interior design of the café or dessert shop.
Price Adequacy
This criterion assesses whether the pricing of items aligns with the quality and experience provided by the café or dessert shop, ensuring good value for customers.
Accessibility
This criterion evaluates the ease of access to the café or dessert shop, including transportation options and parking facilities.
Responsiveness to Complaints
This criterion examines how effectively and promptly the café or dessert shop responds to customer complaints, addressing issues in a way that maintains customer trust and satisfaction.
Staff Friendliness
This criterion evaluates how well the staff interact with customers, including their friendliness, helpfulness, and cooperativeness.
Awards Process
A three-step overview of how businesses are evaluated, selected, and recognized in the American Consumer Awards.
1. Preliminary Research
We begin by identifying award categories that are meaningful to consumers’ daily lives.
Based on industry-specific criteria, we investigate and assess eligible businesses by analyzing consumer reviews over a period of one to three months.
Top candidates are selected and notified via official mail.
2. Notification & Application
Businesses identified as top candidates will receive a nomination letter with instructions to submit their application.
Only those who complete the application are eligible for final evaluation.
Submission is free of charge; however, selected recipients will be required to complete a final registration step.
3. Final Evaluation & Award Announcement
We conduct a final evaluation based on industry-specific standards.
Businesses selected as award recipients will be officially announced through the media.
Award items such as plaques, certificates, medals, and digital assets are issued to registered recipients.
The awards process may vary for each award. Please refer to the specific awards page for the exact process.
Awards Regions
The overall progress of the awards, including schedules and evaluations, is conducted on a state-by-state basis.
Benefits of Winning an Award
Internet Press Coverage
The results of the awards will be announced through online news outlets.
Emblem
We provide award emblems with the award year indicated, which recipients can freely use on their websites.
Certificate and Medal
A certificate and medal will be issued, along with a web certificate image file that can be posted online.
Poster
An A3-sized poster indicating the awards results will be issued.
Metal Plaque
A metal plaque (7.8" * 7.8") indicating the awards results will be issued, along with an image file of the metal plaque.
Sticker
A sticker(4.7" * 4.7") certifying the awards and the year it was awarded will be provided.
Web Banners
We provide web banners in various sizes, including A4, square, and 300x250, with details of the award that can be used online.
Please note that the images provided are sample photos for reference, and the actual colors may vary slightly upon printing.
Awards Submission
Candidates applying for the Final Evaluation must complete the submission process below.
FAQ
I received a letter in the mail — what is it?
The mail you received was sent to individuals or businesses that have been pre-selected as top candidates based on preliminary research by region and category.
Those who receive the mail and proceed with the application will undergo a final evaluation.
Only those selected in the final evaluation will be given instructions on how to complete the registration.
Registered awardees will be publicly announced through media channels and receive official award materials.
What is the purpose of the awards?
The purpose of the awards is to highlight outstanding businesses based on consumer feedback.
By sharing consumer insights with companies and recognizing those with high consumer ratings, we aim to promote positive relationships between consumers and businesses.
What kind of organization are you?
We conduct consumer research and publish the results through media channels.
Our work involves public opinion surveys and market research across various industries.
How can I give feedback about an award-winning company?
If you would like to share your feedback regarding a company that received an American Consumer Award, please use the link below.
We will review and respond to your inquiry accordingly.
Does it cost anything?
As stated on each award’s detailed page, there is no cost for applying or being evaluated.
Fees apply only if you are selected in the final evaluation and choose to register.
These fees cover media announcements and the issuance of official award materials.
Can I opt out or decline the award if selected?
Yes. Being selected does not obligate you to register.
You are free to decline without any penalty, and no fees will be charged if you do not proceed with registration.
Is my information secure? / Will my information be made public?
All personal and business information submitted is kept strictly confidential and used only for evaluation and communication purposes.
No information is shared publicly without your consent.
For more details, please refer to our Privacy Policy.
I never applied — why did I receive a letter?
Award candidates are selected based on preliminary research, which includes consumer feedback, online reputation, and industry-specific reviews.
Even if you did not apply directly, you may have been identified as a leading candidate in your region and industry, which is why the letter was sent.
Please ensure that you have thoroughly reviewed the details of the award prior to submission. All evaluations are conducted under verified consumer feedback protocols, and the information you submit will directly determine the official results and subsequent notifications.